# Retailer Onboarding Guide

This step-by-step guide will walk you through the complete process of integrating your retail business with the Jay marketplace, allowing you to sell products through contextual streaming content.

## Step 1: Commercial Agreement

Before technical integration begins, you'll need to establish a commercial partnership:

1. Finalize partnership terms with your streaming service partner
2. Agree on sales commission structure
3. Define content titles/formats to be used
4. Determine products/product ranges to be featured


## Step 2: Stripe Payment Setup

The Jay marketplace uses Stripe to handle payments and commission splits:

1. Jay sets up a commission split structure in the Jay marketplace
2. Jay creates a Stripe Connected Account for your business
3. You will receive an email with a link to the Stripe-hosted onboarding portal
4. Complete your account details and KYC verification through Stripe's secure interface


Stripe requires verification of your identity and business to comply with financial regulations. For more details, refer to the [Know Your Customer (KYC) documents: What companies in Germany need to know](https://stripe.com/en-de/resources/more/kyc-documentation-germany#what-are-the-required-documents-for-a-kyc-check-of-legal-entities).

Completing your Stripe verification promptly will ensure there are no delays in processing payments once your integration goes live.

## Step 3: Provide Business Information

Submit your essential business details to Jay:

- Company name and legal entity details
- Primary contact email for technical and operational communications
- High-resolution company logo (for display within the shopping experience)
- Website URL
- URLs to your legal pages:
  - Privacy Policy
  - Terms of Service


## Step 4: Select Integration Methods

Choose your preferred methods for product data and order management:

### Product Management Options

Select the approach that best fits your technical capabilities and catalog size:

Manual Product Management
Manually add and manage products through the Jay Curator web portal

CSV Import
Provide CSV exports of your product catalog for Jay to import

Shopify Integration
Direct connection to your existing Shopify store

API Integration
Use our API for custom integration with your product database

Custom Integration
Custom solutions for other e-commerce platforms

### Order Management Options

Choose how you would like to receive and process orders from the Jay marketplace:

Email Notifications
Receive order details via email for manual processing

CSV Export
Download order data as CSV files for import into your systems

Shopify Connector
Automatically create orders in your Shopify store

Custom ERP Connector
Build a custom connection to your ERP system

## Step 5: Receive Onboarding Confirmation

Once your initial setup is complete, Jay will provide you with:

- Your unique X-API-Key for secure API access
- Links to relevant technical documentation
- Comprehensive guidelines for order and return handling
- Access credentials to the Jay Curator portal


Store your X-API-Key securely. This key provides access to your integration and should only be shared with authorized developers.

## Step 6: Technical Integration

Based on your selected integration methods, implement the necessary technical components:

1. Set up your product data flow using your chosen [product management method](#product-management/options)
2. Configure order handling according to your selected [order management option](#order-management-options)
3. Provide documentation for your internal order fulfillment and return processes to Jay


Our technical support team is available to assist with integration challenges. Contact information can be found in your onboarding confirmation email.

## Step 7: Testing and Verification

Before going live, verify that all aspects of your integration are functioning correctly:

1. Confirm products are being added to the Jay marketplace correctly
2. Verify product updates are synchronized properly
3. Test the complete order flow to ensure orders reach your system
4. Validate that return processes work as expected


## Step 8: Go Live

Once testing is complete and all systems are verified:

1. Jay will activate your integration in the production environment
2. Your products will be available for purchase through contextual streaming content
3. You'll begin receiving orders through your chosen order management method


Congratulations! Your business is now integrated with the Jay marketplace, enabling you to sell products through contextual streaming content.

## Next Steps

- Explore [product management options](/retailer/product-management/manually) in more detail
- Learn about [connecting your ERP system](/retailer/integrate-your-shop)