Your Role as a Connected Account

As a retailer on the Jay marketplace, you operate through a Stripe Connected Account. This arrangement enables you to receive payments for your products while Jay handles the payment processing infrastructure. Understanding your role and responsibilities is crucial for successful participation in our marketplace.

What is a Connected Account?

A Stripe Connected Account is a type of account that allows you to receive payments through our platform. We use Stripe Connect's Express account type, which provides:

• A simplified onboarding process
• A customized Stripe dashboard specifically for connected accounts
• Direct payouts to your bank account
• Access to transaction data and financial reporting

Your Responsibilities

As a connected account holder, you are responsible for:

1. Completing account verification: Providing necessary business and personal information
2. Maintaining accurate business details: Keeping your tax and business information up to date
3. Managing your payouts: Setting up and verifying your bank account for receiving funds
4. Monitoring transactions: Reviewing payments, refunds, and disputes
5. Responding to disputes: Providing evidence when customers dispute charges
6. Tax reporting: Using Stripe-provided tax documents for your financial reporting

Marketplace Responsibilities

The Jay marketplace handles:

1. Payment processing: Managing the payment infrastructure and security
2. Customer checkout experience: Providing a seamless payment flow
3. Revenue splitting: Automatically dividing payments between different retailers
4. Refund processing: Managing the technical aspects of refund transactions
5. Marketplace-level dispute management: Initial handling of customer disputes
6. PCI compliance: Maintaining security standards for payment card processing

The Express Dashboard

To fulfill your responsibilities, you'll use the Stripe Express Dashboard, which provides:

• Payment tracking
• Payout management
• Refund and dispute handling
• Account settings management
• Financial reporting

Understanding your role as a connected account helps you navigate the financial aspects of selling on our platform efficiently and ensures you can maximize your revenue potential.