Retailer Onboarding Guide

This step-by-step guide will walk you through the complete process of integrating your retail business with the Jay marketplace, allowing you to sell products through contextual streaming content.

Step 1: Commercial Agreement

Before technical integration begins, you'll need to establish a commercial partnership:

1. Finalize partnership terms with your streaming service partner
2. Agree on sales commission structure
3. Define content titles/formats to be used
4. Determine products/product ranges to be featured

Step 2: Stripe Payment Setup

The Jay marketplace uses Stripe to handle payments and commission splits:

1. Jay sets up a commission split structure in the Jay marketplace
2. Jay creates a Stripe Connected Account for your business
3. You will receive an email with a link to the Stripe-hosted onboarding portal
4. Complete your account details and KYC verification through Stripe's secure interface

Stripe requires verification of your identity and business to comply with financial regulations. For more details, refer to the Know Your Customer (KYC) documents: What companies in Germany need to know.

Step 3: Provide Business Information

Submit your essential business details to Jay:

• Company name and legal entity details
• Primary contact email for technical and operational communications
• High-resolution company logo (for display within the shopping experience)
• Website URL
• URLs to your legal pages:
  • Privacy Policy
  • Terms of Service

Step 4: Select Integration Methods

Choose your preferred methods for product data and order management:

Product Management Options

Select the approach that best fits your technical capabilities and catalog size:

Order Management Options

Choose how you would like to receive and process orders from the Jay marketplace:

Step 5: Receive Onboarding Confirmation

Once your initial setup is complete, Jay will provide you with:

• Your unique X-API-Key for secure API access
• Links to relevant technical documentation
• Comprehensive guidelines for order and return handling
• Access credentials to the Jay Curator portal

Step 6: Technical Integration

Based on your selected integration methods, implement the necessary technical components:

1. Set up your product data flow using your chosen product management method
2. Configure order handling according to your selected order management option
3. Provide documentation for your internal order fulfillment and return processes to Jay

Step 7: Testing and Verification

Before going live, verify that all aspects of your integration are functioning correctly:

1. Confirm products are being added to the Jay marketplace correctly
2. Verify product updates are synchronized properly
3. Test the complete order flow to ensure orders reach your system
4. Validate that return processes work as expected

Step 8: Go Live

Once testing is complete and all systems are verified:

1. Jay will activate your integration in the production environment
2. Your products will be available for purchase through contextual streaming content
3. You'll begin receiving orders through your chosen order management method

Next Steps

• Explore product management options in more detail
• Learn about connecting your ERP system